To our GroupOne clients, we understand the need to obtain a complete background check report for your candidates for employment. The aftermath following Hurricane Harvey in Southeast Texas and Louisiana has directly impacted the collection of information from this region of the country.

We have received notification from county courthouse officials that county criminal records requiring clerk-assisted research will be delayed for several days. Today, we received this message from our primary source of university and college verifications:

“Due to the aftermath of Hurricane Harvey, institutions throughout Texas and Louisiana are facing challenging circumstances and will for some time to come. As a result, you may experience delays in turnaround time whenever a DegreeVerify request requires school research from an institution impacted by the storm. The National Student Clearinghouse appreciates your patience as we work to assist our partner institutions during this difficult time.”

GroupOne will continue to source options to obtain your requested information. We appreciate your understanding.

For information, please contact or call 1-800-683-0255.